Services We Offer

Customized Corporate Training Programs

We facilitate an environment where people learn to look within themselves and explore their inner resources. We enable people to relate effectively with each other and assist in sharpening skills in the work place.

We work closely with the organizations in developing the relevant programs which address specific gap areas in skills, behaviour or organizational outcome.

Therefore, any intervention has three phases:

• Pre Workshop Work – which includes Diagnosis, need analysis, data gathering and content customization
• Program delivery
• Post Program follow up work

Customized Corporate Training Programs

Customer Relationship

We believe that happy employees keep customers happy. A happy attitude is Intrinsic. No amount of skill building helps if the employees do not have Internal buy-in of the company's products and values. Since front-end Employees determine whether a customer stays with the company or not, they need to have the right 'attitude' and the 'competencies'.

Our workshops ensure that some of these 'beneath the surface' issues are tackled before we make participants practice skills. We deliver end to end Interventions that include diagnostics tools to measure the current customer satisfaction levels, design interventions to enhance the customer experience and measure their impact on business results.

These are context-based workshops designed on the basis of skill gap analysis, desired bench marks and competencies that are aligned with the values of the organization. We also study the client's expectations that are used as an input to the design considerations of the intervention. We provide post program support to imbibe learning and to ensure that new tools are practiced and learning is sustainable.

Some of the skills that form building blocks of Customer Relationship Skills Program are:

• Listening deeply
• Empathy training
• Assertiveness training
• Handling difficult clients
• Customer Intimacy—Managing moments of truth
• Asking Powerful Questions
• Overcoming your barriers to reach the client
• Cross cultural sensitivity

Telmore – a success story on change

Customized Corporate Training Programs

Leadership Skill Building

Organizations learn only through individuals who learn. Individual learning does not guarantee organizational learning, but without it no organizational learning occurs. Person Centric Intervention focuses on individuals and their self-development thereby establishing the link between personal and business needs. Self-development is a process for individuals to expand the data-set about themselves continually – about their strengths, their weaknesses, their convictions and their careers.

We believe that while some talents like passion and energy are inherent in a person, there are other capacities and skills like coaching and communication skills that can be taught and developed. Beneath the skills and the behavior is a mindset and attitude which needs to be open to learning and adapting.

Some of the Leadership Skills programs are:

• Coaching and mentoring for results
• Creating and leading high performing teams
• Communicating powerfully and listening intently
• Presentation Skills
• Assertiveness Training
• Managing Conflicts and Upsets
• Competency based interviewing skills
• Enhancing value through planning and reviewing
• Time and Stress Management
• Relating powerfully-Working with Emotional Intelligence
• Building Trust
• Building Creativity

Customized Corporate Training Programs

Team Building

We facilitate large as well as small team building events to energize real and cross functional teams in organizations.

Recognizing that everyone is capable of good performance. Trusting our people and ensuring an ongoing dialogue. Complimenting your people regularly. Confronting constructively and with care. Building trust. Helping people to advance as people and professionals. Introducing new team members as people of potential. These are some of the issues we deal with in our Team Skills programs where we work with cross functional and/or real teams to enhance the teamness and create interpersonal harmony for higher team results.

We are committed to providing meaningful ways on:

• Creating an environment of open and transparent communication
• Creating ownership and responsibility amongst team members
• Giving and receiving feedback constructively
• Appreciating and acknowledging others
• Generating pride, respect and trust
• Managing cultural diversity
• Overcoming complacency and stretching to achieve higher goals

Consulting Services

• Recruitment Process Outsourcing that includes talent identification, evaluating and assessing for predefined behavioral competencies, psychometric assessments, designing efficient and scientific Interview process, training on competency based interviewing skills. We also design and deliver end to end solution for induction and training of new hires for mid to large sized organizations.
• Talent engagement and 'Leadership capacity development' solutions that start with a 'sensing exercise' to understand the training requirements and developing and delivering a learning curriculum for capacity development and enhancing productivity through a talented group of professional facilitators.
• HR outsourcing for startup and emerging companies: We understand that start up companies have some unique set of group dynamics and challenges that require an intimate partnership which provides an objective perspective, deep empathy and understanding on an ongoing basis. We work with the founding members and senior leaders to articulate vision, mission and values, initiate shared culture and set up the ground for developing the desired competency framework, capacity building and creating a culture of 'living the shared values and high performance.
• Customer intimacy Solutions: We offer interventions to enhance the effectiveness of customer relationships increasing customer satisfaction and all customer related matrices which ultimately impacts business results. The scope of the interventions generally encompasses real teams and includes process mapping and redesigning, skill building, coaching and measurement of pre-defined matrices.

Open Public Programs

• Discover your Strengths
• Building Appreciative Leadership (feedback)
• Powerful Presenter (feedback)
• Customer Relationship Skills
• Dynamics of Powerful Communication
• Team skills using MBTI
• Interviewing Skills

Top Management Interventions

• Vision, Mission, Values: Working with senior management and facilitating developing vision mission and values of the organization.
• 360 degree surveys: Customizing and delivering 360 degree surveys for select few and coaching.
• Change Management: facilitating change management following any big change as a result of an external or internal factor like, merger, large scale upsizing or downsizing, high growth, new products etc.

Customized Corporate Training Programs

Large Group Facilitation

We conduct large group interventions to engage, inspire and energise teams when they gather for their annual, half yearly or quarterly meets.

We use a variety of tools for such events. One of the tools we have used successfully is Appreciative Inquiry which engages people in a meaningful way and kick starts a culture building process that results in higher branding and therefore performance.

Coaching and Counseling

We offer the following programs:

• Strengths Coaching
• Counseling

Coaching and Counseling

Strengths Coaching

What are you strenghts?
Are you setting up yourself for success or failure?
Are you playing to your strenghts most of the time?

There is overwhelming evidence that, in an increasingly complex and global world, individuals have to become more self-reliant. But you cannot be more self-reliant if you do not have a clear concept of what you are good at, what you value and what motivates you. This self-image of competence, motives and values is your ‘career anchor.' This self concept helps you make choices that are in your interest rather than in the interests of your employers or your occupation.

Edgar H. Schein

What We Offer

At Idam Learning, we offer a unique service to help you discover your strengths and a development path for yourself in your chosen career. Through a carefully designed, well researched and proven inventories, instruments and conversations, we help you identify your unique interests and strengths. This will be followed by one-o-one coaching sessions that will help you sharpen your understanding of yourself and thus be ready to launch/relaunch your career with enhanced confidence and skills.

For Whom

This will help people when they are:

• In their mid careers
• Transitioning roles, jobs in any age
• In early phase of their career and want to enhance effectiveness

Coaching and Counseling

Counseling

Our counseling services have specific focus on behavioural and emotional needs of :

• Children and adolescents
• Adults and family

Our counsellor Aparna Mehra is a Psychologist with her masters degree in psychology, advanced Diploma in Guidance and Counseling from National Institute of Public Cooperation and child Development. She is deeply interested in working in the area of self and relationships as they are the most troubled areas in our lives be it our boss, parent, friends or partner.

She works with children and adults using the psychodynamic orientation. She has experience of working as a counselor in multiple organizations and schools. She has conducted many workshops for various age-groups which include Organizational Communication, Stress Management, Parenting and Emotional Empowerment and Life skills. She has experience in conducting psychological and psychodiagnostic assessments along with vocational testing and guidance for adults and children.